Shipping & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. **All holiday orders (November & December) have an extended return/exchange window through January 5th.**

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging. Return can only be accepted if they were purchased from wiesmade.com and will be refunded to original payment type and or card. 
To start a return, send us a note at info@wiesmade.com. Please include which items from your order you would like to return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wiesmade.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on "final sale" items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wiesmade.com.

Send a return label request to info@wiesmade.com. Please indicate which items from your order you would like a return label for. We will generate a label and email it to you within 24 hours. Drop it off at any USPS location. We recommend getting a drop of receipt. Returns are processed within 7 business days after they are received at our warehouse.

If you have feedback on the design you are returning or exchanging, we'd love to hear from you on how we can be better. Email us at info@wiesmade. Please note that in an effort to reduce waste, we don't include a packing slip in your order. Refer to your order confirmation email for order details. 

Absolutely! We've got your back. As long as the product has not been washed, worn or damaged. Please see our return policy for more info.